Sales Policy

Effective Date: January 18, 2025

At ChicXXFlair, we strive to provide our customers with the highest quality products and excellent service. Our Sales Policy outlines the terms and conditions under which our products are sold, as well as important details regarding orders, pricing, promotions, and more. By making a purchase from our website, you agree to abide by these policies.

1. Product Availability

We make every effort to ensure that the products displayed on our website are available for purchase. However, in rare cases, products may become unavailable due to high demand or stock issues.

  • Out-of-Stock Items: If an item you ordered is out of stock, you will be notified promptly via email. We will either offer an alternative product or provide a full refund if the item cannot be restocked.

  • Pre-Orders: Some products may be available for pre-order. Pre-ordered items will be shipped once the product becomes available. Shipping times for pre-orders will be clearly stated on the product page.

2. Pricing and Payment

  • Prices: All prices listed on our website are in USD (United States Dollar). Prices are subject to change without notice. We make every effort to ensure accurate pricing, but in the event of a pricing error, we will notify you before processing your order.

  • Taxes: Sales tax is applied to orders based on your shipping address, and it will be calculated at checkout. We are required by law to collect sales tax for orders shipped to certain states or countries.

  • Payment Methods: We accept a variety of payment methods, including credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment is processed at the time of purchase. You will receive an order confirmation via email once your payment has been successfully processed.

3. Order Confirmation and Acceptance

  • Order Confirmation: Once you have completed your order, you will receive an Order Confirmation email containing your order details, including the product(s) purchased, shipping information, and total cost. Please review the email for accuracy and keep it for your records.

  • Order Acceptance: Your order is only considered accepted once we have processed and shipped it. We reserve the right to refuse or cancel an order at our discretion, including orders where payment could not be processed, items are out of stock, or there are issues with the billing information provided.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping methods depending on your location. Shipping charges will be calculated at checkout based on the weight of the order, shipping method selected, and delivery address.

  • Processing Time: All orders are processed within 1-2 business days. Please note that orders placed during holidays or peak seasons may take longer to process.

  • Delivery Time: Delivery times vary based on the shipping method chosen and your location. Estimated delivery times will be provided at checkout. For international orders, delivery times may be longer due to customs processing.

  • Tracking: Once your order has shipped, you will receive a tracking number to monitor the status of your shipment.

  • Shipping Delays: While we do our best to ensure timely delivery, shipping times may be affected by factors beyond our control (e.g., weather conditions, postal service delays, etc.). We are not responsible for delays caused by third-party shipping carriers.

5. Promotions and Discounts

  • Discount Codes: If you have a valid discount code, you can apply it at checkout. Discount codes are usually valid for a limited time and may have specific terms and conditions. Only one discount code can be applied per order unless otherwise stated.

  • Seasonal Sales: We offer seasonal promotions, flash sales, and other discounts throughout the year. The terms of these promotions, including start and end dates, are clearly stated on the relevant product or landing pages.

  • Price Adjustments: If the price of an item you purchased drops within a specified period, we may offer a price adjustment or refund of the difference. Please refer to our website or contact customer service for details.

6. Returns and Refunds

  • Return Eligibility: We accept returns on most products within 30 days of the delivery date. Items must be unworn, unused, and in original condition (with tags and packaging intact). For more information on how to return an item, please refer to our Refund and Returns Policy.

  • Refund Process: Refunds will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

7. Cancellations

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Once your order is shipped, it cannot be canceled. If you request cancellation before shipment, we will cancel your order and issue a refund.

  • Partial Cancellations: If part of your order is out of stock, we will notify you and provide you with the option to cancel that specific item and receive a partial refund.

8. Gift Cards

  • Gift Cards: We offer digital gift cards that can be purchased and redeemed on our website. Gift cards cannot be returned, refunded, or redeemed for cash, except as required by law.

  • Gift Card Redemption: Gift cards can be applied to any order at checkout. The value of the gift card will be deducted from your order total. If the gift card balance is insufficient, the remaining balance can be paid using another payment method.

9. Customer Support

If you have any questions or issues related to your order, please contact our customer support team:

We are happy to assist you with any inquiries regarding your order, product information, returns, or shipping.

10. Modifications to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. We recommend that you review this policy periodically to stay informed of any updates.

By purchasing from ChicXXFlair, you agree to the terms of this Sales Policy. Thank you for shopping with us!