Shipping Policy

Effective Date: January 18, 2025

At ChicXXFlair, we are committed to delivering your products in a timely and efficient manner. Our Shipping Policy outlines the procedures for order fulfillment, shipping methods, and expected delivery times. By placing an order on our website, you agree to the terms set forth in this policy.

1. Order Processing Time

      • Order Confirmation: Once you place your order, you will receive an order confirmation email with your order details. This email confirms that we have received your order.

      • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Please note that orders placed on weekends or holidays will begin processing on the next business day.

      • Delays: Orders placed during peak shopping seasons, holidays, or special promotions may take longer to process. We will notify you of any significant delays.

2. Shipping Methods

We offer several shipping options to meet your needs. Shipping methods and costs are calculated based on the weight of your order, delivery location, and chosen shipping speed.

      • Standard Shipping: Estimated delivery time is 5-7 business days.
      • Expedited Shipping: Estimated delivery time is 2-3 business days.
      • Next Day Shipping: Available for select products, with delivery on the next business day if the order is placed before 2:00 PM EST.

All shipping times are estimated and may vary depending on your location and external factors such as weather or postal delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and the size/weight of your order. You will be able to view the shipping cost before completing your purchase.

      • Free Standard Shipping: We offer free standard shipping on orders over a specific amount. The minimum purchase required for free shipping will be clearly displayed on our website during checkout.
      • Flat-Rate Shipping: For smaller orders, we offer flat-rate shipping, which means you will pay a fixed rate for shipping regardless of the size or weight of your order.

For international shipments, additional customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not covered by ChicXXFlair.

4. Shipping Locations

      • Domestic Shipping: We currently ship to all United States addresses, including PO boxes, military addresses (APO/FPO), and addresses in U.S. territories (e.g., Puerto Rico, Guam).

      • International Shipping: We offer international shipping to select countries. International shipping rates, duties, and taxes may vary by location. Please review shipping options and costs at checkout for international orders.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

      • Tracking Information: Please allow 24-48 hours after receiving your tracking number for the tracking information to be updated in the system.

If you encounter any issues with tracking or delivery, please contact our customer support team at Contact@chicxxflair.com or call (301) 632-5178 for assistance.

6. Shipping Delays

While we strive to process and ship your orders as quickly as possible, shipping delays can occur due to factors beyond our control. These include but are not limited to:

      • Weather conditions
      • Postal carrier delays
      • Holidays and peak shopping seasons
      • Customs processing for international orders

In the event of significant shipping delays, we will notify you promptly and do our best to assist in resolving the issue.

7. Lost or Stolen Packages

Once your package is in the hands of the carrier, we are no longer responsible for its delivery. If your order is lost, stolen, or damaged during transit, please follow these steps:

      • Track the package using the tracking number provided.
      • Contact the carrier to file a claim (most carriers offer assistance for lost or stolen packages).
      • If you have not received your order and tracking indicates that it was delivered, please contact us within 7 days of the delivery date, and we will assist you in filing a claim with the carrier.

8. Address Accuracy

Please ensure that your shipping address is accurate before completing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses.

If you notice an error with your address after placing the order, please contact us immediately at Contact@chicxxflair.com. We will do our best to update your information before your order is shipped, but we cannot guarantee changes once the order is in transit.

9. Shipping Restrictions

      • PO Boxes: Some shipping methods may not be available for PO Box addresses.
      • International Restrictions: Certain countries may have restrictions on specific products (e.g., cosmetics, personal care items) or customs regulations that could affect delivery. We are not responsible for items that are restricted or held in customs.
      • Shipping Limits: Some items, due to their size, weight, or nature, may not be eligible for shipping to certain locations. This will be communicated to you at checkout.

10. Contact Information

If you have any questions regarding shipping or need assistance with your order, please reach out to our customer service team:

11. Modifications to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. Please check this page periodically for any updates or changes.

By placing an order on ChicXXFlair, you agree to the terms of this Shipping Policy. Thank you for choosing us for your shopping needs!